50% of Net Profits to the Cause of Your Choice
Frequently Asked Questions
Below is a list we’ve put together to cover some of the most common questions that we have received. If this page does not help you with your questions, please feel free to contact us by phone at 800-419-6171 (Monday-Friday, 8am-5pm EST) or via e-mail .
What is your contact information?
Just Cause Apparel, Inc.
Email: customerservice@justcauseapparel.com
Address: PO Box 51588
Piedmont, SC 29673
Phone: 800-419-6171
Hours: Monday-Friday, 8am-5pm EST
Fax: 888-565-4373
What is your shipping policy?
We work very hard to earn as much money as possible for our Just Causes. With this in mind, we keep our shipping prices at a flat rate of $9.99 per order. If your order is $99 or more, we offer free shipping.
Currently, we only ship to the continental U.S. If you are a resident of Alaska or Hawaii, please contact us at customerservice@justcauseapparel.com to discuss further options that may be available.
What is your exchange policy?
We have a twenty-one (21) day policy for all exchanges and returns. If you wish to exchange a product for a different size or color, please submit an exchange request on our Returns & Exchanges page.
Please note: We cannot accept any items that have been worn, laundered, altered, embroidered, or personalized, and all original packaging and tags must be intact. Unfortunately, we cannot exchange final sale or clearance items.
What is your return policy?
Returns are accepted within twenty-one (21) days of purchase. Please note: We cannot accept any items that have been worn, laundered, altered, embroidered, or personalized, and all original packaging and tags must be intact. Unfortunately, we cannot refund final sale or clearance items.
To initiate a return or view our full return policy, please visit our Returns & Exchanges page.
How do I select a matching scrub set?
Some helpful hints for purchasing a matching set:
- Find matching sets within the same collection (i.e. Signature or EDGE)
- Select items made of the same fabric (fabric details can be found in product descriptions).
- For best fit, please consult the sizing chart listed on each product page.
What do I do if my items are backordered?
We know that some of our most popular styles may not always be available immediately. In this case, the item you are shopping for may be backordered. We do our best to inform you on the individual product pages if an item may be backordered and when we expect it to be back in stock. If you place an order with us that includes a backordered item, please note that we will hold your entire order until the backordered item comes into stock. Once it does, your entire order will ship together. However, if you order a backordered item, but would like the other in stock items to go ahead and ship, please email us at customerservice@justcauseapparel.com or give us a call at 800-419-6171.
Do you offer embroidery?
We do! We can embroider names, credentials, and company logos (restrictions apply). The option for embroidery is available on each product page. Please allow an extra 10 – 14 days for all embroidery orders to be filled. If there are any questions about embroidery, of if the embroidery is part of a larger bulk order, please contact us via phone 800-419-6171 or email at customerservice@justcauseapparel.com.
Please note that embroidered items are no longer eligible for returns or exchanges.
How do I track my order?
When your order ships, you will receive a shipping confirmation email that includes a tracking or delivery confirmation number. You can then track your order, or if you have an account with us, click on the “Order Status” icon at the top right-hand corner of account’s navigation bar. You can then enter your order number and email address or billing zip code.
Do you allow group orders?
We do! Group orders generate the biggest impact for our charities, and we welcome them with open arms! There are multiple methods for submitting a group order, as well as various payment options, so please contact us at groups@justcauseapparel.com or call us at 800-419-6171 for help with these special orders. For more information about our Group Orders, click here.
How can you afford to give so much money to charity?
So, you want to know our big secret? We make less money ourselves! That’s it. We make less, so that our charity partners make more. Isn’t that the way that philanthropy is supposed to work? Since the beginning of our journey, helping strangers has been much more important than helping shareholders. Ultimately, we are just a small group of people working to bring together a nation of healthcare providers, in a way that helps our patients, families, and friends even more.
How do you select the charities that appear on your list?
We take the responsibilities of customer directed giving (CDG) very seriously. We understand that our customers want to know that their purchases are supporting reputable charities that are engaged in helping as many people as possible. There are any number of charity ratings agencies out there and we use two of the most trusted sites to create our list of recipient organizations. Each charity on our list has been vetted extensively by Charity Navigator (https://charitynavigator.org/) and GuideStar (https://guidestar.org/).
