Frequently Asked Questions
What is your contact information?
Just Cause Apparel, Inc.
Email: Orders@JustCauseApparel.com
Address: PO Box 51588
Piedmont, SC 29673
Phone: 800-419-6171
Hours: Monday-Friday, 8am-5pm EST
Fax: 888-565-4373
What is your shipping policy?
We work very hard to provide high quality service to you, our valued group partners, while we ensure every dollar possible goes to one of our “Just Causes”. With this in mind, we offer FREE SHIPPING on orders of $99 or more in merchandise, and a flat rate of $9.99 for orders under $99.
Resident of Alaska or Hawaii may incur an additional charge. Please contact us at Orders@JustCauseApparel.com for additional information if needed.
What is your exchange policy?
Exchanges are accepted within thirty (30) days of receipt. If you wish to exchange a product for a different size or color, please submit an exchange request on our Returns & Exchanges page.
Once your return item has been received, we will issue a credit, minus a $9.99 handling fee. Original shipping charges will not be refunded.
Please note: We cannot accept items that have been washed, worn, altered, embroidered, personalized or are clearance or final sale. All original packaging and tags must be intact.
What is your return policy?
Returns are accepted within thirty (30) days of receipt. To initiate a return, please submit a return request on our Returns & Exchanges page. We will generate a prepaid label for you to use to send your return items back to us.
Once your return item has been received, we will issue a credit, minus a $9.99 handling fee. Original shipping charges will not be refunded.
Please note: We cannot accept items that have been washed, worn, altered, embroidered, personalized or are clearance or final sale. All original packaging and tags must be intact.
How do I select a matching scrub set?
Some helpful hints for purchasing a matching set:
- Find matching sets within the same collection (i.e. Signature or EDGE)
- Select items made of the same fabric (fabric details can be found in product descriptions).
- For best fit, please consult the sizing chart listed on each product page.
What do I do if my items are backordered?
We know that some of our most popular styles may not always be available immediately. In this case, the item you are shopping for may be backordered. We do our best to inform you on the individual product pages if an item may be backordered and when we expect it to be back in stock. If you place an order with us that includes a backordered item, please note that we will hold your entire order until the backordered item comes into stock. Once it does, your entire order will ship together. However, if you order a backordered item, but would like the other in stock items to go ahead and ship, please contact us: Orders@JustCauseApparel.com or 800-419-6171.
Do you offer embroidery?
We do! We can embroider names, credentials, and company logos (restrictions apply). The option for embroidery is available on each product page. Please allow an extra 10 – 14 days for all embroidery orders to be filled. If there are any questions about embroidery, of if the embroidery is part of a larger bulk order, please contact us via phone 800-419-6171 or email at Orders@JustCauseApparel.com.
Please note that embroidered items are not eligible for return or exchange.
How do I track my order?
When your order ships, you will receive a shipping confirmation email that includes a tracking or delivery confirmation number. You can then track your order, or if you have an account with us, click on the “Order Status” icon at the top right-hand corner of account’s navigation bar. You can then enter your order number and email address or billing zip code.
Do you allow group orders?
We do! Group orders generate the biggest impact for our charities, and we welcome them with open arms! There are multiple methods for submitting a group order, as well as various payment options, so please contact us at Groups@JustCauseApparel.com or call us at 800-419-6171 for help with these special orders. For more information about our Group Orders, click here.
What is your rebate program and how does it work?
Our rebate program is designed to align with how organizations already budget, track, and manage apparel spend. Rather than building value into complicated pricing structures, we offer a straightforward rebate based on total program purchases over a defined period. At the end of that period, your organization can choose how that value is applied; either as a direct rebate back to your organization or, consistent with our roots, directed toward a charitable initiative. It is your rebate. The goal is simple: create predictable, transparent value without adding administrative complexity, while giving your team flexibility in how that value is ultimately used.